Chamber Chatter - September 10, 2018

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Without happy customers, your business will not last too long. Think about how many restaurants or stores that you are still patronizing after receiving consistently bad customer service. Zero, we are sure.

How is your business’s customer service? Don’t assume it is acceptable just because you don’t have a lot of complaints. Most customers will not complain, they will simply not come back. How is your returning customer percentage?

Customer surveys can be scary. It may seem like you are setting yourself up for bad news when you ask a customer what they liked about their experience, and what could be improved. However, you can not get better without knowing.

The Northwest Chamber of Commerce cares about your membership experience. We work hard every week to make changes as well as continue to expand what you love about us. We invite your feedback always.

You can contact us via email, phone call, our Facebook page or in person to let us know what you like about your Chamber as well as give constructive ideas for change. Please feel free to reach out to us.

We want to hear from you about the kinds of events that you want or need, the type of topics for education which would be valuable to you, how to communicate our news and events in other ways and whatever else you can suggest.

We have many new ideas as a chamber, but we can not execute everything that we have in mind alone. If you are willing to pitch in some of your time to help us expand, let us know! Even an hour or two per month helps tremendously!
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We are Kacadas (Kuh-sah-das) a natural, organic and vegan beauty boutique – offering carefully curated products for hair, skin and body.

We have created a company designed to be the premier resource for people of every skin type, ethnicity, hair texture and age to purchase the purest green beauty products available.

We are happy to be able to provide alternative products that are not only safe and eco-friendly, but supremely effective at cleansing, moisturizing and protecting your hair, body and skin – and, they smell great!

Our products contain ingredients so nourishing, that they truly are food for your skin!
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We would like to welcome both our new and renewing members! Visit their websites to learn all about them:

New/Renewing Members:

CTFO CBD Health Products
Merritt Clubs – Owings Mills
Costco – Owings Mills
Brody Brothers Pest Control
Palio- Foundry Row
Charlotte’s Corner
Tevis Energy
Chick-Fil-A: Owings Mills
Advanced Heating & Cooling
Hall Mobile Tires
Howard Bank- Owings Mills
The Covenant Guild
Santoni’s Marketplace & Catering
Sacred Heart Parish and School
Bonnie Heneson Communications
Waldman, Grossfeld, Appel & Baer, PA
Law Office of Robert Frank
Linwoods
Hilton Garden Inn
The Cottage
Augsburg Village
Kacadas
Mid Atlantic Clothing Recycling
Simonds Nursery
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Main Street Reisterstown is Growing!

Saturday, September 29th
Starting at 11:30am

Join the Reisterstown Improvement Association & Northwest Chamber for 3 ribbon cutting ceremonies this month!
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Drop-In Networking Dinner

Tuesday, October 9th: 5:30-7:00 pm
Eggspectation
10209 Grand Central Ave, Ste 126
Owings Mills, MD 21117

Come break-bread with Northwest Chamber Members and guests. This networking event is a FREE chance to sit down and get to know local business professionals. All you need to do register now then buy yourself dinner at our host’s location that evening.

Come have a tasty dinner and share some laughs while networking.

We thank Eggspectations – Owings Mills for hosting us!
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County Executive Candidate Forum

October 2nd: 8:00-9:30a.m.
Sheraton Baltimore North Hotel
903 Dulany Valley Rd. Towson, MD

Come talk with the candidates!

Members: pre-registered $25, walk-in $35
Non-members: pre-registered $40, walk-in $50

Breakfast from 8:00am – 8:40am
Forum from 8:45am – 9:30am

Moderated by Baltimore Business Journal.
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The “Youngish Professionals” of Northwest Chamber Takeover Outback in October

Thursday, October 18th: 5-7 p.m.
Outback Steakhouse
10904 Boulevard CR, Owings Mills, MD

Come out and enjoy FREE appetizers such as Outback’s famous
Blooming Onion, Cheese Fries, Coconut Shrimp, and Wings.

All additional appetizers are only $3!
Cash bar with Happy Hour specials will be available.

If you are a “Youngish Professional” (including Young at Heart),
come to our party and help us take over Outback!
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Save Your Plate –
Register for our 15th Annual Taste of the Town

Thursday, November 8th: 5:30-8:00 pm
CCBC-Owings Mills Campus
10300 Grand Central Avenue, Owings Mills, MD 21117

The Northwest Chamber of Commerce’s Annual Taste of the Town is coming fast. Join us and taste the incredible creations of our area restaurants, caterers, dessert chefs and so much more. Wine and beer will be served as well.

There is also a bigger-then-ever silent auction which includes amazing items for pet, jewelry, restaurant, sports, show, home décor lovers and more!

A portion of this year’s Taste of the Town proceeds will be donated to both The Baltimore Humane Society and The Community Crisis Center of Reisterstown.

Local Businesses- Reach Thousands of potential customers by sponsoring this event. Levels begin at only $100!

We thank our host, CCBC-Owings Mills.
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Reisterstown Festival

Even though the Reisterstown Festival was cut short this year because of weather, we still had a great time in the parade and at our table on Saturday!

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Collaborative Marketing and Brand Identity

Friday, September 14th: 8-11:00 a.m.
Sheppard Pratt Conference Center, 6501 N Charles St. Towson, MD 21204

Learn strategies, insights and tools needed in today’s evolving marketing landscape. Our four sessions will teach you how to:

Team up with other individuals or like-minded companies to enhance marketing efforts
Gain strategies to build your brand, increase ROI and avoid common pitfalls for successful influencer marketing
Define the mission of your business; create values-based Key Performance Indicators (KPIs); identify smart partnership opportunities
Maximize connections when building business relationships and what steps to take next

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T. Rowe Price
Free Community Shred Event

Saturday, September 15th: 8-11:00 am
T. Rowe Price
4515 Painters Mill Road
Owings Mills, MD 21117

Fall is a perfect time to get organized. Bring your confidential and financial documents to be shredded safely and free of charge.

Documents will be shredded on site by Vangel Inc. Shredding Service. Please remove bindings, 3-ring binders, check book covers, string/yard and all plastic.
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Baltimore Humane Society’s Dogfest 2018

Bring your pet, your friends, and your family and help support our no-kill shelter, which relies solely on donations to operate. We do not receive funds from any national humane societies or local governments. Help us raise money while you Enjoy a 1-mile trail walk through our beautiful 365 acre wildlife sanctuary. Then join the fun and excitement of all else that DogFest has to offer! Create a TEAM and walk together or compete against your friends! Sponsorships are still available.
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Northwest Hospital Randallstown Improvement Project

Wednesday, September 26th: 9:00am
5400 Old Court Road, 2nd Floor Randallstown, Maryland

Join Northwest Hospital in celebrating the grand opening of their most recent Randallstown Improvement Project: 5400 Old Court Center!
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CCBC Offering FREE Workshops For Budding Entrepreneurs

Learn strategies for turning good ideas into sustainable businesses.

Baltimore County, Md. (Aug. 20, 2018)— Community College of Baltimore County’s Center for Business Innovation is offering FREE workshops for aspiring entrepreneurs seeking to start their own business. Through an introductory program titled “Business Ownership: A Realistic Preview of Opening a New Business,” get access to resources, tips and strategies for turning ideas for new products and services into a sustainable business.
This free workshop will be offered at four convenient CCBC locations:

9 – 4 p.m., Saturday, Sept. 15, CCBC Essex
9 – 4 p.m., Saturday, Sept. 29, CCBC Hunt Valley
6 – 9 p.m., Tuesday/Thursday Oct. 2 and Oct. 4, CCBC Owings Mills

Participants who qualify may also participate in CCBC’s Center for Business Innovation’s Annual Business Plan Competition where winning business proposals can earn support for a start-up business and up to $10,000 in seed money. The competition begins November 2018.

To register, click below or call 443-840-4700.

For more information about the workshop contact Angella Kevas at akevas@ccbcmd.edu or visit ccbcmd.edu
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Reisterstown VFC Recruitment

Monday, September 10th: 7:00-9:00 pm
108 Main St. Reisterstown, MD 21136

Reisterstown Volunteer Fire Company Recruitment Night!

Reisterstown VFC & Reisterstown Junior VFC Invite you to our monthly recruitment night at the firehouse being held on September 10 2018 at 7pm.

Juniors

Must be between the ages of 14-18.
Must hold a “C” average or equivalent in school.
Application fee is waived for “Back to school
- Junior will learn life skills as well as be trained in station operations, help in events and learn the meaning of teamwork and Brotherhood.
- Seniors
  - Must be 18 or older.
  - Must pass a drug screen and background check.
  - $50 application fee.
  - No experience needed classes held seasonally.

For more details email:
membership@rvfc.org or juniors@rvfc.org
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ROG Monthly Meeting

September 17th: 7:00 pm
Owings Mills Branch of the Baltimore County Library & Baltimore County Community College
Grand Central Ave, Owings Mills, MD

Neighborhood Associations, individuals, politicians and police representatives attend and report

The Reisterstown-Owings Mills-Glyndon Coordinating Council (ROG) was established in 1973 as a clearinghouse and a coordinating agency for the promotion and advancement of the civic, religious, economic, educational, cultural, and social interests of the ROG communities.

The organization focuses on vital issues affecting our community such as the Northwest Master Plan and development that brings to the area, supports the Reisterstown Improvement Association, Inc. efforts to revitalize and improve Main Street, revisions to the comprehensive zoning maps and improvements to our education and transportation system.
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Reisterstown Improvement Association Business Roundtable

Tuesday, September 11th: 10:00 a.m.
Reter’s Crab House & Grille
509 Main St, Reisterstown, MD 21136

Meeting is designed to examine the vision of Main Street.

Although these meetings are open to all, the focus is on Main Street business and property owners. Each meeting discusses issues that affect Main Street businesses and we want to hear your concerns, opinions and solutions. Please join us and help affect positive change along Main Street!

Contact Brendan at brendan@reisterstown.com for more info.
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Music On Main Street: Crushing Day

September 14th: 7:00- 10:00 pm
Franklin Middle School Main Street
120 Main St, Reisterstown, MD 21136

A band that is sure to have everyone dancing in the street!

Since 1997 Crushing Day has been in the forefront of the Baltimore music scene, playing only the best venues the city and surrounding area has to offer.

Popular with concert-goers from Florida to Vermont, they haven’t forgotten their Baltimore roots and are delighted to join us.
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Community Crisis Center Inc.’s 4th Annual Golf Tournament

Thursday, October 4th:
Registration begins at 8:00 am
Shotgun Start 9:00 am
5229 Trenton Mill Rd. Upperco, MD

The Community Crisis Center, Inc.’s 4^th Annual Golf Tournament is scheduled for October 4, 2018! The golf tournament is our largest fundraiser of the year and the proceeds directly support our efforts to prevent homelessness.

Golf on a beautiful course at the private Piney Branch Golf Club!
Deadline to register and make payment: Octobert 1, 2018
Check out our brochure for more details.
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Pioneer Baltimore is Back!

Thursdays from 6-9 pm
October 18th – Dec. 13th
ETC Baltimore
101 N Haven St, Suite 301
Baltimore, MD 21224

ETC is now officially accepting applications for our next Pioneer Baltimore Program!

CO.STARTERS, a nine-week cohort-based program that equips the cohort with the insights, relationships, and tools needed to turn ideas into action and turn a passion into a sustainable and thriving endeavor.

Applications Close: September 17

Program Begins: October 18

Program Ends: December 13

Celebration Night: December 20
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Franklin Police Community Relations Council

Tuesday, September 18th: 7:00 pm
Reisterstown Library
21 Cockeys Mill Rd, Reisterstown, MD

Officers from our local police precinct discuss your concerns, while you learn how to make our community a safer place.
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Northwest Chamber Members: Is Your Business Hiring?
We Can Help!

Send us the job and contact information, and we can add your job listing to our website at no cost!

Send the information to Kathleen Dorsey:
kathleen@northwestchambermd.com.

Please visit the Chamber website to view any open positions posted by the membership:
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Northwest Advertising….Advertise with Us!

Reach thousands of potential local customers every month through us!

We are now offering website banner advertising opportunities to our membership!

Advertise on our website for only $50 per month
Leverage OUR website traffic to help YOUR business and drive visitors to YOUR website!
Don’t worry about creating the ad- We will help!

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Chamber Chatter – September 10, 2018