Without happy customers, your business will not last too long. Think about how many restaurants or stores that you are still patronizing after receiving consistently bad customer service. Zero, we are sure.
How is your business’s customer service? Don’t assume it is acceptable just because you don’t have a lot of complaints. Most customers will not complain, they will simply not come back. How is your returning customer percentage?
Customer surveys can be scary. It may seem like you are setting yourself up for bad news when you ask a customer what they liked about their experience, and what could be improved. However, you can not get better without knowing.
The Northwest Chamber of Commerce cares about your membership experience. We work hard every week to make changes as well as continue to expand what you love about us. We invite your feedback always.
You can contact us via email, phone call, our Facebook page or in person to let us know what you like about your Chamber as well as give constructive ideas for change. Please feel free to reach out to us.
We want to hear from you about the kinds of events that you want or need, the type of topics for education which would be valuable to you, how to communicate our news and events in other ways and whatever else you can suggest.
We have many new ideas as a chamber, but we can not execute everything that we have in mind alone. If you are willing to pitch in some of your time to help us expand, let us know! Even an hour or two per month helps tremendously!